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FAQ

How do I return an item?
 

We try to process orders quickly. Because of this we are unable to accommodate changes, cancellations or exchanges. There are no returns and all sales are final.

 

If you have received an incorrect product or a damaged/defective item, please contact us with your name, order number, and nature of the issue. For damages/defects, please attach a photo. Should your replacement product be out of stock, we will send out your replacement item as soon as we have more. We can not process a return for damages if the product has been written in or used. If you receive the wrong item or the wrong quantity, please contact us immediately.

Shipping cost refund?

Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges. ​​

 

Order confirmation and tracking?
 

You will receive an order confirmation email once your order has been submitted. Once your shipment is prepared, you will receive an email with tracking information. It may take up to 24 hours for the tracking information to display properly online (if you paid for tracking).  For pre-orders, your order won't ship until we have restocked.

International Shipping?
 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine these additional costs prior to purchasing. For international orders shipped via Royal Mail, or ParcelForce, once the package leaves US  or UK soil, the US or UK carrier does not have any control over delivery. If tracking states that your package has arrived in its destination country, you must contact your local post office or carrier to work with them to have the packaged delivered.